Terms & Conditions

In these terms and conditions, unless the context requires otherwise, the expressions have the following meaning:

“Operator” is Ligtip Limited, the Operator incorporated in Malta, registration code C 86844, having its registered office at Valletta Buildings, Second Floor, Suite 7, South Street, Valletta VLT 1103, Malta. Ligtip Limited will be referred to as Tonybet.

“Website” is the website available at the URL www.tonybet.ca and other related URLs and apps.

“Games” are Sportsbook, Live Casino, Live Games, Casino and other games as may from time to time become available on the Website.

“Account” is an account opened by You on the Website after accepting and agreeing to the T&Cs.

“You”, “Your” or “User” “Player” or “Customer” is yourself or any other person who, after reading these T&Cs opens an Account or makes use of the Website in any way.

“T&Cs” are these terms and conditions, the Betting Rules, any rules specific for individual Games and any other terms and conditions provided by the Operator on the Website or otherwise communicated to You in relation to the Games and/or the Website as amended by the Operator when deemed necessary.

“Bonus” refers to an incentive or promotional offer provided by the Operator.

IIMs - Independent Integrity Monitors, monitors irregular betting patterns and possible instances of event manipulation. Ligtip Limited is a partner with U.S. Integrity.

1.1.  The Operator is licensed and regulated in Ontario, Canada by the Alcohol and Gaming Commission of Ontario (AGCO) under the provisions of the Gaming Control Act, 1992 and the regulations thereunder, the standards, and other policies promulgated by the AGCO and is governed by the terms of its agreement with Internet Gaming Ontario (IGO) for the purposed of operating and offering Internet gambling services including, but not limited to, casino, sports betting, to the persons located in Ontario, Canada in accordance with the provision of the Criminal Code and provincial gaming regulations. For more information regarding the licensing status of Ligtip Limited, please see  https://www.iagco.agco.ca/prod/pub/en/Default.aspx?PossePresentation=Default&PosseObjectId=141774961

1.2. These T&Cs constitute a binding agreement between You and the Operator and come into force as soon as You click on the “Register now” button to register Your Account, by doing so You signify to the Operator that You have read these T&Cs and have accepted them. By accessing any part of the Website, You signify that You agree with these T&Cs.

1.3. Rules and explanations for participating in any of the Operator’s Games, maintaining Your account with the Operator, Privacy Policy, and other important information is provided in separate links on the Website and shall be considered forming an integral part of these T&Cs.

1.4. The Operator reserves the right to modify these T&Cs and, thus, to amend this agreement between You and the Operator at any time with notice, including but not limited to purposes of prevention of fraud, clarification of the T&Cs or making the same compliant with statutory requirements or in regard to changes in Games and bonuses or in the event where the Sportsbook match/event rules have been changed by the organizer. Whenever such amendment shall limit Your current rights or otherwise may be to Your detriment, we will notify You with a pop-up message prior to such changes coming into effect. If You do not agree to the updated T&Cs, You must stop using the Website.

2.1. Requirements for the Customers

2.1.1. An Account may be opened by persons who are over 19 years old. The Operator reserves the right to request proof of age at the time of registering an account and to request further and additional proof of age at any stage thereafter, to verify that persons not Legally of Age are not using the Services. The Operator may terminate your account and/or exclude you from using the Software or the Services if at any time the requested proof of age is not provided by you or if the Operator suspects that you are not Legally of Age. The Operator reserves the right to withhold any funds in your account until your age is verified. Upon discovery that an Account has been opened by a person underage, any winnings will be confiscated, any stakes remaining, deposit or balance will be refunded, as the case may be, returned unless otherwise impossible due to technical restrictions such as but not limited to card expiration, and the account will be closed. Upon discovery that an Account has been opened by a person underage, any winnings will be confiscated, any stakes remaining, deposit or balance will be refunded.  unless otherwise impossible due to technical restrictions such as but not limited to card expiration, and the account will be closed.

2.1.2. The customer is allowed to have only one Account. If You register or attempt to register more than one Account, all accounts You try to open may be blocked or closed. If a customer has used more than one account to avoid the T&Cs, to take bonus privilege and/or exceed applicable limits, we reserve the right to cancel all bets or any bets exceeding these limits (keeping the amount of any stakes) and void any applicable winnings, and/or to reduce the customer’s betting limits.

2.1.3. The customer must keep registration and account details up to date, account information must be amended in Personal section of the website.

2.1.4. The customer has the responsibility to ensure that the customer complies with all laws in Ontario, Canada jurisdiction (including age restrictions) that apply to the customer’s use of the Website. If the customer lives in a country or province outside Ontario, Canada the customer must neither register with Tonybet nor attempt to use Tonybet’s Website. The Services are intended only for users in the Province of Ontario, Canada who are not prohibited by any applicable laws from online gambling.

2.1.5. Persons located in or resident outside Ontario, Canada are not permitted to make deposits into their accounts or engage in play. They may cash out their existing account balances. Any attempt to circumvent the restrictions on play by any persons located in a Jurisdiction other than Ontario, Canada, is a breach of these T&Cs. An attempt at circumvention includes, but is not limited to, manipulating the information used by the Operator to identify Your location and providing the Operator with false or misleading information regarding Your location or place of residence.

2.1.6. You are solely responsible for recording, paying and accounting for any relevant governmental taxation or other authority for any tax or other levy that may be payable on any winnings paid to you. You agree to compensate us for all expenses or losses that We may incur as a result of any liability or requirement presented to us by a government body due to requirements to hold taxes or similar requirements connected with your requests to withdraw funds.

2.2. Registration of an Account:

2.2.1. You are responsible for providing correct personal and contact information (name, address, telephone number, e-mail address, etc.) and updating the same in case of any changes. You must enter all mandatory information requested into Your registration form. Your name, address, and other contact details such as a valid e-mail address, place of residence, relevant payment information, occupation, and government-issued identification. It is Your sole responsibility to ensure that the information You provide is complete and correct and You hereby warrant to the Operator that the information provided is complete, up to date, and correct. Any false or misleading information regarding Your personal data is a breach of these T&Cs, and we keep the right to close Your account.

2.2.2. To complete your registration, You may be required to provide the Operator with certain documents to enable the Operator to verify Your identity. You are hereby notified that the Operator carries out verification procedures, whether by itself or through third parties on Customers registering an account.

2.2.3. You will not be able to deposit any funds to Your Account and/or play any of our Games (including on a bonus basis or using any bonus funds) until we have been able to verify that You are over 19 years of age.

2.2.4. You may be requested to provide the Operator with further documents regarding your source of funds, financial standing, occupation, deposit proof and other details deemed necessary at any point where required by the Operator to comply with its legal requirements and regulatory obligations. We reserve the right to use additional procedures and means to verify your identity (Know Your Customer). We reserve the right to restrict your account also by means of limiting your deposit amount based on the information held.

2.2.5. We reserve the right to decline a new customer or close an Account at our sole discretion.

2.2.6. The Operator reserves the right to forbid different account holders from the same household (i.e. same IP address or same residence address) and/or family from betting on the same event/event outcome, including betting on the same event/event outcome in different combination bets, to avoid the Betting Rules and/or exceed applicable limits.

2.2.7. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. You agree that You are responsible for any use of Your Account by a third party where such use is permitted or authorized by You or due to Your fault or negligence. We are entitled to assume that any activity using Your Account has been carried out by You where Your password and login information has been correctly supplied unless You are able to demonstrate to our reasonable satisfaction that uses of Your Account by a third party was neither permitted nor authorized by You nor due to Your fault or negligence. We will not be responsible or liable to You for any loss that You may incur as a result of misuse of Your password, and we accept no responsibility or liability resulting from its use by a third party, where You are unable to demonstrate to our reasonable satisfaction that such use is not: (i) permitted or authorized by you; or (ii) due to Your fault or negligence.

2.2.8. At the Registration stage and any chosen time after registration, You can determine Your deposit limits based on a maximum daily, weekly or monthly deposit limit and/or loss limit. A request to relax or eliminate existing limits will only be implemented after a cooling-off period of at least 24 hours. You can implement any of these limits through Your profile page by clicking on Your username.

2.3. Deposits

2.3.1. You may participate in any Game only if You have sufficient funds in Your Account for such participation. All deposits shall be initiated from Your Account overview on the Website.

2.3.2. All information required to deposit funds into Your Account can be found under Your profile page by clicking on Your username and the “Deposit” sections of the Website. You can use any of the methods available to You as specified on these pages. The available payment options are subject to change.

2.3.3. Depending on the method selected, deposits can incur charges. For current fees regarding depositing funds, (please address your inquiry to a payment provider you choose as your depositing method) refers to the Payment Methods page of the Website. Your bank may independently charge You for bank wire transfers and other methods of payment, which the Operator cannot affect.

2.3.4. The Customer may only make deposits to their own Account and only with a card issued or from a bank account or e-wallet account held in their own name. It is unlawful to deposit money to Your Account using third-party payment methods or funds obtained through illicit sources. The Operator reserves the right to use additional procedures and means to verify Your identity when effecting deposits into Your Account. All transactions will be checked to prevent money laundering and terrorist financing.

2.3.5. Where we have reasonable suspicion that a fraudulent payment is being made or received, including the use of stolen credit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to block or terminate a user's account, reverse any pay-out made and recover any winnings. We reserve the right to notify the relevant authorities about fraudulent payments and illegal activities. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, irrespective of whether the credit cards were reported stolen.

2.3.6. If the deposit is not made from an account held in Your own name, we will return such deposit to the sender’s account, whereby we reserve the right to apply money transfer fees. We may require You to provide details of any payment method used to verify the account holder.

2.3.7. You agree that the funds deposited in your Account must only be used for playing the Games. The Operator reserves the right to charge a fee of 5 CAD when You request a withdrawal without wagering a minimum of 10 CAD. The wagering requirement is in line with the company’s anti money laundering obligations.

2.3.8. The Operator does not grant any credit for the use of its services and credit balances in Your account will not bear interest and You shall not treat the Operator as a financial institution. The use of credit cards for gambling is prohibited.

2.3.9. Only Available funds can be used in any applicable game or withdrawn.

2.3.10. To activate your payment method, the customer needs to make at least a minimum deposit of 10 CAD.

2.4. Withdrawals/Payouts

2.4.1. Withdrawals may only be made by the holder of the account and may only be transferred to an account of which the player is a legal holder.

2.4.2. All funds available in their Tonybet Account will be credited only to the same method by which the funds were deposited by the customer. In case the customer used more than one deposit method, the withdrawals will need to coincide with the deposited amounts from each of the payment methods used. If for any reason, it is not possible to credit funds to the same method by which the funds were deposited by the customer, the Operator may permit payment to another method, provided that the customer has provided the Operator with such documents as the Operator may require to satisfy its regulatory requirements. Tonybet aims to process withdrawals within 48 hours once the customer’s Tonybet account is fully verified. This term does not include any bank/financial institution transactions terms.

2.4.3. If the Operator mistakenly credits Your Account with winnings that do not belong to You, whether due to a technical or human error or otherwise, the amount will remain the property of the Operator and the amount will be transferred from Your Account. If prior to the Operator becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to the Operator. In the event of an incorrect crediting, You are obliged to notify the Operator immediately by email.

2.4.4. All information required to withdraw funds from Your Account can be found under Your profile page by clicking Your username. Withdrawals from Your Account are made using the same payment method as was used for the deposit.

2.4.5 The Operator cannot be responsible for other charges that may be applied by the bank or payment services provider.

2.4.6. Players are permitted to withdraw funds from their player account only after we have undertaken the appropriate verifications and received the appropriate authorizations that the player may withdraw such funds. This verification and authorization process is undertaken in order to prevent criminal activity, fraud and ensure funds are transferred to an account of which the player is a legal holder.

2.4.7. All transactions will be checked to prevent money laundering and terrorist financing.

2.4.8. Please note that Tonybet has the following withdrawal limits:

2.4.8.1. Minimum withdrawal amount: 10.00 CAD

2.4.8.2. Maximum daily withdrawal amount:  4.000.00CAD

2.4.8.3. Maximum weekly withdrawal amount: 15,000.00 CAD

2.4.8.4. Maximum monthly withdrawal amount: 50,000.00 CAD

2.5. Account Administration Fee for Dormant Accounts

2.5.1. The Operator will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 24 months in accordance with the following procedure. An account is deemed to be ‘inactive’ during any period in which none of the following actions takes place in relation to it: (a) a successful deposit; (b) a Sports bet is placed, or (c) participation in any Casino, Live Casino, Live Games, or any other Game provided by the Operator.

2.5.1.1. An inactive account state is set automatically by the system due to inactivity.

2.5.1.2. If your account is inactive during the 6-month period or more the account state will be changed to User Disabled (Inactive) automatically by the system.

2.5.1.3. If you try to log in after 6 months of inactivity, you will receive an email with a code to activate the account. ·

2.5.1.4. If your account is inactive during the 18 months, you will receive an email with information that the account will be blocked/deactivated after 6 months.

2.5.2. If Your account remains ‘inactive’ for a continuous period of 24 months then Your account shall be deemed to be ‘dormant’ and, if the balance on Your account is zero, Your account will be closed, and no fee shall apply.

2.5.3. If the Operator is unable to repay the balance, not due to lack of funds, and You have not provided any requested or required details to process this payment, after a minimum period of 30 days following the Operator’s first attempt to notify You that Your account has become dormant, the Operator will deduct a monthly Administration Fee from Your account balance of 5 CAD.  The Operator shall make reasonable efforts to contact you.

2.5.4. The Administration Fee is calculated in accordance with 2.5.3. above shall be deducted from Your account balance on the expiry of the 30-day notification period mentioned above and every 30 days thereafter at the same rate until the earlier of: (a) Your account balance reaching zero when no further Administration Fee shall be deducted, and Your account will be closed; or (b) You ‘reactivating’ Your account when no further Administration Fee shall be deducted.

2.5.5. You can ‘reactivate’ Your account by contacting customer services at [email protected]. However, You may be required to provide documents to enable us to verify Your identity in order to complete the reactivation.

2.6. Closing Your Account:

2.6.1. You may at any time, at Your discretion, choose to close Your Account by contacting Customer Services or you can do it on the customer profile page in the Limits section. We will return to You the remaining, unused funds from Your Account upon request.

2.6.2. Where we have reasonable suspicion that a user has breached any of the points of T&C, we reserve the right to block or terminate a user's account.

2.6.3. The Operator has the right to close your account if, but not limited to:

2.6.3.1. You are not Legally of Age;

2.6.3.2. You have more than one account, you provide incorrect or misleading information at registration;

2.6.3.3. If there is reason to believe that Customer is using the website for fraudulent, illegal and/or unlawful activity;

2.6.3.4. The customer uses the account for the benefit of a third party, the website is used in an unfair manner;

2.6.3.5. If there is no possibility to verify your identity, profession or source of funds, or you refuse to provide such information.

2.6.3.6. Operator might have a concern about your use of our services or have reason to believe you might have compulsive gambling behavior without being self-excluded; or that gambling has had a negative effect on your personal, professional, or financial situation.

2.6.3.7. If there is any breach of clause in T&C’s.

2.7. Handling of Funds in Accounts which are:

2.7.1. Suspended Accounts. A suspended Account is an account the access to which is blocked for the customer. In case Your Account has been suspended and You are found to have breached the Operator’s Rules, the Operator shall return the balance of the Account to you. In case the balance is higher than the deposits made by you, the Operator may only return the deposit amount to You.

2.7.2. Accounts with unfinished Games. In case there is an unfinished game on the suspended Account, You need to contact the Operator and request the payment of the outstanding balance once the game has been settled unless Point 2.7.1 applies.

2.7.3. Accounts of self-excluded persons. An account of a self-excluded person is an account in which the owner has applied self-exclusion in accordance with Section 4. Once a player self-excludes the Operator shall return the balance of the account to the customer

In addition to these T&Cs, our General T&Cs apply. In the event of any conflict or inconsistency between these General Bonus Bet T&Cs, and our General T&Cs, these General Bonus Bet T&Cs shall prevail, followed by the General T&Cs, but only to the extent necessary to resolve such conflict or inconsistency.

3.1. General Terms and Conditions of Bonuses:

3.1.1. Any bonus offer received by the customer from the Operator is personal and valid only for the particular customer unless stated otherwise.

3.1.2. The bonus offer for one customer Account shall be applicable only once, unless specific T&Cs provide otherwise. Any bonus offer from the Operator is valid only one time per Customer account, computer, household, IP address and other places with a shared computer (office, library, university, etc.). This restriction ensures that each unique Player, residing within a single household or utilizing a specific computer and IP address, can redeem the bonus offer only once. This policy is in place to maintain the fairness and integrity of the bonus system, preventing multiple claims from the same individual or shared environments. It is important to note that attempting to redeem the bonus offer multiple times from the same Account or shared locations may result in the forfeiture of bonus privileges and could lead to further account-related actions in accordance with Tonybet's T&Cs.

3.1.2.1 Each player is responsible for safeguarding their login credentials. Sharing account credentials and devices is strictly prohibited according to the T&Cs. No third party, including friends and relatives, is allowed to utilize Your Account or access the website using Your username. If any player suspects that the security of their account has been compromised, they should promptly notify Tonybet. Tonybet disclaims any responsibility for actions taken by a third party who gains unauthorized access to a player's account. In no event will Tonybet be held liable for losses incurred by a player due to mishandling of their access credentials by any individual. All transactions and gameplay with correctly entered usernames and passwords will be considered valid, whether authorized by the account holder or not. It is important to note that individuals found sharing accounts may face various measures, ranging from a warning to permanent account closure and the forfeiture of the balance.

3.1.2.2 All bonus offers and/or any promotions are limited to one bonus/offer per person. If Tonybet has reasonable grounds to suspect that a bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people, then it may withdraw the availability of any offer, or all offers to that customer or group of customers and/or void any bet funded by the bonus or offer and remove any winnings from such bet.

3.1.3. Subject to the T&Cs of a specific promotion or bonus offer, where the Player is offered a bonus by Tonybet and the Player is required to make a deposit to claim the bonus, the Player must wager the value of their qualifying deposit before being entitled to withdraw any winnings related to the bonus. Tonybet has a right to revoke the bonus and refund the remaining balance should the Player be in breach of the T&Cs.

The bonus terms and conditions may be fulfilled in parts and the bonus shall be allowed after fulfilment of the respective part of the bonus terms and conditions if this is envisaged in the bonus offer.

3.1.4. As per the bonus terms, customers can use their deposited funds without following the bonus terms, unless specified otherwise. Winnings from a bonus are considered as such, and payouts will only happen once the bonus terms are satisfied.

3.1.5. The bonus shall become valid only if all bonus terms and conditions are partially, fully and/or otherwise satisfied as published in the bonus offer. If You wish to have removed any bonus credited to you, You need to contact customer services at [email protected] before wagering any such funds including any deposit connected to the bonus.

3.1.6. The Customer who fails to satisfy the bonus terms and conditions shall not acquire the right to the bonus.

3.1.7. The Operator shall reserve the right to remove any bonus and winnings that have been obtained by fraud if it is suspected that the bonus offer has been misused.

3.1.8. The Operator shall reserve the right to amend bonus terms and conditions at its own discretion at any time. Prior notice would be given on the Website.

3.1.9. If these bonus terms are breached or there is evidence that a customer or a group of customers have made a series of bets that, due to a bonus, increased earnings, bets or other offers, guarantees a profit for the customer, whether individually or part of a group, no matter what the results, the Operator reserves the right to withdraw the bonus portion of the bonus offers and to settle the bets at the correct odds, or to cancel the bets and the bets made from deposit bonuses. The Operator also reserves the right to take legal action against the customer or customers involved in any fraudulent behavior.

3.1.10 Tonybet reserves the right to deny a Bonus to any player or modify and revoke the Bonus if there is a suspicion that:

• The Bonus is being exploited, with abuse defined to encompass activities such as utilizing promotional offers without ever risking the player's own funds.
• Technical issues have occurred related to the Bonus, a game, or a tournament.
• The Bonus cannot be conducted as planned for any reason.
• Unfair advantage is gained on a Bonus through the use of software.

We retain the authority to cancel or restrict a player's access to these games in the event of suspected abuse of the offer. Additionally, if deemed necessary, we may terminate the offender's account with immediate effect. If an offender's account is closed, Tonybet will not be responsible for refunding any losses incurred by the player in any games or reimbursing any balances on the player's account.

The term 'Abuse' encompasses various activities, including but not limited to the use of software and/or the opening of multiple accounts to gain an unfair advantage on a Bonus. In all instances of abuse, we reserve the right to withhold all winnings and any remaining balances on the player's account.

Tonybet reserves the right to change or cancel any bonus in its entirety, or exclude any individual or individuals from participation, if it determines at its sole discretion that there are any irregularities or abuses occurring in connection with the bonus.

3.1.11Upon claiming a Bonus, any resulting winnings will be designated as Bonus funds. These Bonus funds are subject to specific wagering requirements before they can be withdrawn or utilized on other products. Until these wagering requirements are satisfied, the Bonus funds, along with any associated winnings, are restricted from withdrawal or use in other gaming activities. This precaution ensures that Players fulfill the stipulated conditions before gaining unrestricted access to their Bonus-related funds, fostering fairness and adherence to the terms and conditions set forth by the platform. Players are encouraged to review and understand the specific wagering requirements associated with the Bonus to make informed decisions regarding their gaming experience.

3.1.12 The Bonus must be wagered within the specified time frames outlined in the specific promotion's terms and conditions. Failure to meet these predetermined time constraints may result in the forfeiture of the promotion, thus rendering the bonus unavailable for use.

3.2 Casino Bonuses - General Terms

3.2.1 The maximum winnings that will be paid out resulting from any bonus or bonus spins without a deposit prior to the win is up to CAD80. To submit a withdrawal request, the account must be fully verified, and a minimum deposit must be made.

3.2.2 The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, any deposit bonus (except the welcome bonus), personal VIP bonus, or the weekly bonus is CAD 10,000. Please note that any amount in excess of this amount will be forfeited prior to requesting a withdrawal. The timeframe set for the examination of each specific withdrawal case is up to 14 working days.

3.2.3 Only one bonus is awarded per person (e-mail/browser/device/IP address), unless stated otherwise.

3.2.4 The maximum bet allowable with an active bonus is CAD10 unless stated otherwise in the bonus special terms. Purchasing any game features, including but not limited to re-spins, will add to Your bet amount. If the player exceeds the maximum bet when the bonus is active, Tonybet reserves the right to cancel the bonus and the associated winnings.

3.2.5 For the player to receive any deposit bonus, a deposit of at least CAD 20 must first be made.

3.2.6 To activate the first deposit bonus, the player must select the bonus at the time of registration or at the time of making their first deposit. The bonus will be credited to the player’s account automatically after the deposit is made. Unless stated otherwise in the bonus description, the player must use the bonus code provided in the bonus description to activate any other deposit bonuses.

3.2.7 To use the bonus spins, the player must visit the client area, open the "Active Promotions" tab, and activate the bonus spins. The bonus spins will then become available for the corresponding slot.

3.2.8 When using an activated bonus, real money from the player's account is wagered first before any bonus money.

3.2.9 You can claim only one bonus at a time. Deposit-related bonuses cannot be stacked/combined.

3.2.10 All deposit bonuses must be wagered at least 50 times before the player can withdraw the winnings received through them unless stated otherwise in the promotion.

3.2.11. If a player is suspected of abusing a bonus spin promotion or has not wagered the amount of the deposit made to receive the bonus spins at least 3 (three) times (excluding bets made on table games), Tonybet, at its sole discretion, reserves the right to cancel all spin bonuses and any winnings acquired from them.

3.2.12 If, for any reason, the selected deposit bonus is not activated, the player must seek assistance from the customer support team before playing. If the selected deposit bonus is not activated and the player spends some or all of their funds, the selected deposit bonus cannot be added manually.

3.2.13 Comp points may be exchanged for bonuses. General bonus terms are applied to these bonuses unless stated otherwise special terms.

3.2.14 The expiration period of all deposit bonuses is 14 days, unless stated otherwise in the bonus special terms.

3.3. Bonus wagering terms

3.3.1 Wagers on slots contribute 100% towards bonus wagering requirements (except for the games listed specifically). Table games, bonus buy games and live dealer games do NOT count towards bonus wagering requirements.

3.3.2 The following games are excluded from the bonus promotion offer: "Craps", "Scarab Treasure", "Rocket Dice", "Surfin' Reels", "Wombaroo", "Dr. Jekyll & Mr. Hyde", "Fruitbat Crazy", "Max Quest: Wrath of Ra", "Pinocchio", "Spinfinity Man", "Split Way Royal", "Sugar Pop", "Sugar Pop 2: Double Dipped", "Super 7 Blackjack", "Take The Bank", "Take Olympus", "Take Santa's Shop", "Tens or Better", "The Hive!", "The Mystic Hive", "Three Card Rummy", "Triple Edge Poker", "VIP European Roulette", "WhoSpunIt Plus", "Zoom Roulette", "Book Of Shadows", "Wild Cherry Blast", "300 Shields", "Jackpot Jester 200000", "1429 Uncharted Seas", "Lil Devil" (BTG), "Royal Mint" (BTG), "Baker's Treat", "Eye of the Kraken", "Golden Legend", "Happy Halloween", "Hugo 2", "Mahjong 88", "MULTIFRUIT 81","Pearls of India", "Pimped", "Rage to Riches", "Royal Masquerade", "Sea Hunter", "Tower Quest", "Solar Temple" (Infingame), "Solar Queen" (Infingame), "Solar King " (Infingame), "3 Kingdoms – Battle of Red Cliffs", "Bronco Spirit", "Dragon Kingdom - Eyes of Fire", "Golden Beauty", "Jade Butterfly", "Jungle Gorilla", "Queen of Gold", "The Champions", "Wild Swarm", "Wizard Shop", "3 Tiny Gods", "300 Shields", "African Quest", "Agent Valkyrie", "Age of Conquest", "Astro Legends: Lyra and Erion", "Art of the Heist", "Augustus", "Beautiful Bones", "Bikini Party", "Book of Oz", "Bookie of Odds", "Break Da Bank Again Respin", "Castle Builder", "Castle Builder II", "Cool Buck", "Craps", "Dragon Dance", "Elite of Evil: Portal of Gold" (Gamevy), "Flower Fortunes", "Forsaken Kingdom", "Gems Odyssey", "Gems Odyssey 92", "Gods Of Power", "Goldaur Guardians", "Hot Ink", "Le Kaffee Bar", "Lil Devil", "Magic of Sahara", "Medusa", "Monster Blast", "Peek-a-Boo - 5 Reel", "Pets Go Wild", "Reel Gems", "Retro Reels", "Retro Reels Diamond Glitz", "Retro Reels Extreme Heat", "Scrooge", "Solar Queen" (Playson), "Spectacular Wheel of Wealth", "Stardust", "Tomb Raider - Secret of the Sword", "Tomb Raider", "Untamed Bengal Tiger", "Untamed Crowned Eagle", "Untamed Giant Panda", "Untamed Wolf Pack", "Vampire: The Masquerade - Las Vegas", "Village People Macho Moves", "Wheel of Wealth Special Edition", "Wheel of Wealth", "Wild Orient", "Zombie Hoard", "Skulls Up!", "5 Families", "Ancients Blessing", "Aztec Spins", "Bombuster", "Diamond Blitz", "Dynamite Riches", "Lucky Fridays", "Spin Town", "Three Musketeers", "Reel Heist", "Well Of Wishes", "Crystal Cavern" (Kalamba)", "Frequent Flyer", "Hellcatraz", "Kingmaker" (BTG), "Lil Devil" (BTG), "Marching Legions", "Royal Mint" (BTG), "Slot Vegas, Megaquads" (BTG), "Trail Blazer" (Northernlights), "Wizard Shop" (Push Gaming), "Cupids Strike 2", "Divine Forest", "Lemur Does Vegas", "Summer Splash", "Mines of Gold", "BlackJack", “Solar King”, "Victoria Wild", "Alchymedes", "Cazino Cosmos", "Dark Vortex", "Dwarf Mine", "Double Dragons", "Football Glory", "Holmes and the Stolen Stones", "Jackpot Raiders", "Jokerizer", "Ozwin’s Jackpots", "Spina Colada", "The Dark Joker Rizes", "The Royal Family", "Tut's Twister", "Vikings go to Hell", "Vikings go Berzerk", "Victoria Wild", "Wicked Circus", "Wolf Hunters", "Black Horse", "Black Horse Deluxe", "Hot 777", "Hot 777 Deluxe", "Larry The Leprechaun", "Reel Hero", "Sonic Reels".

3.3.3 Both the bonus and winnings will be removed once the Bonus expires.

3.3.4 Both the deposit and any winnings related to the bonus will be locked in the casino account until the wagering has been completed. Bonuses can be canceled at any time in the client area. Please contact Tonybet support service to find out more about cancelling Your bonus.

3.3.5 Players can request a withdrawal of their deposit prior to meeting the wagering requirements. However, in this case, the bonus and any resulting winnings will be forfeited.

3.3.6 If the customer has more than one active bonus, wagering to release the bonus funds will start with the first bonus credited to the account.

 

3.4 Sport Bonuses – General Terms

3.4.1  All and any bonuses are available to players from Ontario (ON).

    3.4.1.1. Only settled bets count towards the turnover requirements.

    3.4.1.2. Only the first settled bet on an event count towards the wagering requirement. All other bets on the same events will not be counted.

    3.4.1.3.  Returned bets, cancelled bets, voided bets, cashed-out bets (including partial cash-outs), or bets placed with a bonus bet do not contribute towards the wagering requirement.

    3.4.1.4.  If the initial deposit funds are lost, additional deposits and bets will be required in order to fulfill the wagering conditions.

    3.4.1.5.  The received bet bonus can be placed only on a multi bet containing at least three selections. There are no odds requirements.

    3.4.1.6.  Winnings on bets placed using Your bet bonus will be credited to Your main balance and paid as withdrawable funds. However, You cannot withdraw the sum of the bet bonus alongside these winnings.

    3.4.1.7.  The turnover requirement for a promotion must be met within 14 days of the date of a qualifying deposit. If the turnover requirement is not met within this period, a customer will not qualify for a promotion and no bonus, or an extra bet will be awarded.

    3.4.1.8.  Only sportsbook bets placed on the required bet types at the minimum odds will count towards the turnover requirement.

    3.4.1.9.  The deposit amount connected to the bonus will be locked and not available for withdrawal until the wagering has been completed. The bonus can be canceled anytime through the Player Cabinet. If You cannot find the option to cancel the bonus, please contact Tonybet Customer Support to receive further information on canceling Your bonus.

    3.4.1.10. Tonybet reserves the right to withdraw or amend this offer at any time, for any reason, and without prior notice. In this case, the T&Cs at the time of opt-in/qualifying for this promotion will still apply.

    3.4.1.11. The offer is not valid in conjunction with any other promotions or special offers.

    3.4.1.12. Only one bonus is allowed per customer, family, address, shared computer, shared IP address, and per any other account details, including e-mail address, bank account details, credit card information, and payment system account number. Any misuse of this bonus offer will lead to the cancelation of the bonus and all bonus winnings and/or to the closure of the account.

    3.4.1.13. In accordance with Know Your Customer standards (KYC), when necessary, the customer must provide ID documents to validate their identity. Failure to produce these documents, if requested, will result in the bonus and any winnings being forfeited. Tonybet reserves the right to, at any time, request that the customer provide photographic evidence of themselves holding their ID (the customer’s face must be clearly visible in the photo) or undergo identification via telephone.

    3.4.1.14. Tonybet has the right to freeze funds and close the customer's account if any fraudulent or money laundering activities are detected.

    3.4.1.15. Tonybet General T&Cs apply to this promotion.

    3.4.1.16. If, for any reason, the selected deposit bonus is not activated, the player must seek assistance from the customer support team before playing. If the selected deposit bonus is not activated and the player spends some or all of their funds, the selected deposit bonus cannot be added manually.

    3.4.1.17. Tonybet may prevent You from taking up or participating in any new promotions, and/or prevent You from completing any promotions which You are part way through, in either case where required to do so for legal or regulatory reasons including those relating to responsible gambling.

    3.4.1.18. Players are advised to take note that any bonuses provided must be wagered within the specified time frames outlined in the specific bonus terms. Failure to meet such conditions within the stipulated period, such as reaching a deposit limit or during a cooling-off period, will result in the forfeiture of the promotion. It is the responsibility of the Player to be aware of and adhere to the time limitations associated with the bonus terms. We reserve the right to enforce these time restrictions and forfeit the promotion in cases where the specified conditions are not fulfilled within the designated time frame.

4.1. Whilst most players are able to enjoy their gaming experience, we want to ensure that You have a safe and enjoyable experience while using our services, whilst at the same time being aware of the social and financial risks associated with problem gambling.

4.2. We provide a range of Safer Gambling tools to assist and support You if You feel that You are developing a dependency towards gambling. These tools are made available upon registration and also via the [Responsible Gambling] section and under the ‘My Account’ section. Tonybet also encourages You to read our Responsible Gaming Page which provides details of all the Safer Gambling tools we offer including:

4.2.1. Deposit and Loss Limits –This responsible gaming tool allows You to limit the amount of funds You can deposit or lose over certain time periods including Daily, Weekly, and/or Monthly. When the limit has been reached, You will receive a notification that Your limit has been reached, and You will thereafter not be able to place any further bets within the said period.  You can change or remove Your limits at any time; however, the change will only automatically take place after a 24hour waiting period. If You would like to decrease Your limit(s), the change will take place with immediate effect. Please go to the Responsible Gaming page or the ‘Limits' section under ‘My Account’ of the Website for further information.

4.2.2. Session Limit – Tonybet also provides Session limits where you can set daily, weekly, and monthly playtime duration limits. This will prevent you from playing any further after a specified time period has been added. A pop-up message will appear when the session duration limit has been reached. If you would like to increase or delete your limits, there is a 24-hour cooling off, however, any decreases are applied immediately. To set your session duration limits, visit the ‘Limits’ section on your account.

4.2.3. Time Lapse - In addition, You can track the time spent on each casino game through the timers displayed. As an additional feature, our Website offers the capability to monitor and analyze the duration spent on each casino game. This functionality is facilitated through prominently displayed timers associated with each game. By leveraging these timers, Users gain valuable insights into their gaming sessions, allowing for a comprehensive understanding of the time invested in various casino activities.

4.2.4. Reports and Messages – Tonybet also offers You the possibility to visit the ‘Reports and Messages’ section located under ‘My Account’ where You can review your Playing Behavior (i.e., amount deposited/withdrawn, number of playing days, and playing duration), Game Trends, take a Self-Test, and read Your Messages sent by our Responsible Gaming team regarding your gaming activity.

4.2.5. Betting History - You can view your game history via the 'My Bets’ page, or it will be made available via the game itself This page can be a help You keep track of your time and amount spent on gambling.

4.2.6. Time out – If at any point You would like to temporarily suspend Your Account then You can do so with our Time-Out facility. If You wish to take a break and suspend Your use of Your account, You can select a time period from the following options: one day, one week, one month, two months, or three months for which You want to be blocked from Your Account. During Time-out Period You cannot place a bet or create any new accounts, however, You will have the possibility to withdrawal Your funds. If You requested a Time-Out on our Tonybet website, Your account will re-open automatically after the selected time period. If Your Time-Out request was completed manually by our team, your account will not re-open automatically and you will need to request your account re-opening after Your Time-Out period has ended.

4.2.7. Self-Exclusion We provide a Self-Exclusion facility that closes Your account for a minimum of 6 months. Once Your self-exclusion has been confirmed You will be immediately logged out of Your account and unable to log into Your account under any circumstances for the duration of Your exclusion. You may self-exclude by selecting one of the durations: six months, one year and five years. You will not be able to access Your Account (or open a new one) while Your self-exclusion is in place. To self-exclude from gambling on our site, please click here. If you feel you may be developing a gambling problem, please reach out to Connex Ontario for professional advice at 1-866-531-2600.

4.2.8. In the event that there are remaining funds in Your account after You have self-excluded, we will do our best to ensure these funds are returned to You, and remove You from any marketing (i.e., if You have opted into receiving communications). Confirmation of Your self-exclusion will be emailed to you. We will refund a player's wager if they self-exclude before the event starts, but no refund is due if the self-exclusion occurs after the event has begun.

4.2.9. Your Account will remain closed after the duration of Your self-exclusion. Should you decide to return to gambling after the period of self-exclusion has ended, you will have to contact Customer Service via chat or e-mail to re-open your account. Each such request is subject to the Responsible Gaming Team’s review and approval and might be rejected if deemed necessary to protect the customer’s well-being.

4.2.10. When directed by the AGCO and IGO, operators will be required to participate in a coordinated, centralized self-exclusion program that will allow you to automatically exclude yourself from all online gambling websites registered with the AGCO.

4.2.11. Identifying whether You have a gambling problem. If You are unsure about requesting self-exclusion, ask yourself the questions below:

1. Have you ever spent more money or time online than anticipated?
2. Have you ever increased your gambling amounts to achieve better outcomes or feelings of excitement?
3. Has gambling ever made you feel anxious, guilty, irritable or in despair?
4. Have you ever felt that it was difficult to take breaks from gambling for a while?
5. Have you ever felt that gambling has led you to neglect your family needs, previous hobbies, or work priorities?
6. Have you ever lied, sold anything or borrowed money to support your gambling habits?
7. Have you ever been extremely depressed or contemplated self-harm as a result of your losses?
8. Have you ever noticed that your thoughts throughout the day are focused on gambling and chasing losses or previous wins?

 

4.2.12. If Your answer is ‘Yes’ to at least one of them, we recommend that You request self-exclusion and seek professional help from:

https://www.connexontario.ca/en-ca/

4.13. Moreover, there are independent third-party sites that offer products aimed at blocking gambling-related services or softwares which include:

4.14. http://www.betblocker.org - A free and anonymous installation tool (to be installed on each device) to help users block themselves from accessing gambling websites. You can choose from a 24 hour to 5 years block from casino wesbites.

 

4.15. https://www.netnanny.com/ - an installation tool for parents to safeguard their children from adult content.

4.16. Safer Gambling Tips

4.16.1. Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.

4.16.2. Gambling is a game of chance. There are no formulas that guarantee winnings.

4.16.3. Make sure that the decision to gamble is your choice.

4.16.4. Never try to chase your losses.

4.16.5. Check the amounts you spend on a regular basis Make sure you know the rules of the games you play.

4.17. Matching Details

4.18. There may be times when we are unable to obtain the most up-to-date information, including but not limited to instances whereby we are unable to match the details You have provided to us with the details You provided to IGO, or we are unable to obtain the most up-to-date information from IGO as the result of a technical malfunction. It is Your responsibility to ensure that the information You have registered to IGO, and our Website is identical. In the event that IGO is unable to match Your registered information with the information, You have provided on our Website we will not, be held responsible for data mismatch and you will not be eligible for a refund.

4.19. In the event that You circumvent these measures by providing different information in order to continue Your activity, we reserve the right to immediately close Your account and withhold any winnings. Should we find that You have circumvented these measures we will not be responsible for any losses incurred as a result of Your gameplay. Should there be any deposited funds remaining in your account, a refund will be made less any winnings withdrawn.

4.20. Our liability in relation to Responsible Gaming. We cannot accept responsibility or liability if You continue to gamble on the Website by seeking to circumvent the measures You or we have put in place using the facilities set out above, for example by opening additional Accounts (or opening an Account after self-excluding) or by using false registration details. Please be aware that, if You do open any additional Accounts or open an Account after self-excluding in contravention of the measures, we have put in place to protect you, any such Account(s) may, in our sole discretion, be treated as a duplicate Account in accordance with Section 2.1.2.

5.1. To read the Game Rules for each game in the Casino, click the Game Rules icon while playing the specific game.

5.2. Tonybet does not offer peer-to-peer games.

6.1. To read the Game Rules for each Sports game and the bet types available, please follow the link here.

6.2. Prematch bets are available until the start of the event (event time is displayed on the website). Once the event starts, Prematch bets will no longer be available and there will be an option for Live Betting. All available bets until the event is finished will be displayed for the player so that he can bet during the Live Betting.

We only use Your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

8.1. We are committed to taking all reasonable measures to prevent anything that gives any player an unfair advantage and/or threatens the integrity of our Games and systems. As a result, we prohibit certain behavior, conduct and activities by players in connection with the services available through the Website.

8.2. The following behavior, conduct and/or activities are prohibited:

8.2.1. Cheating: Making any actual or attempted deception or interference in connection with the services, including through the manipulation of any of our Games.

8.2.2. Collusion: Attempting to gain an unfair advantage by sharing knowledge of Your cards or other information with one or more other players.

8.2.3. Syndicates: Any co-operation between players with the view of engaging in a joint strategy and/or shared winnings.

8.2.4. Fraud: Any fraudulent activity in respect of the use of the services, including fraudulent payment, for example, if You use stolen bank cards, or initiate any unjustified chargeback or other reversal of a payment, or initiate any prohibited transaction (including but not limited to money laundering).

8.2.5. Duplicate Accounts: As set out in Section 2.1.2, having more than one Account.

8.2.6. The Use of "BOTS": Any use of programs ("BOTS") specifically created to play a game in place of an actual (human) player and conceal its use from both us and other players. All actions taken in relation to the services by a player must be carried out personally by you.

8.2.7. Using unauthorized software for Peer-2-Peer (or any other) games on the ok just found – one left from the platform or network.

8.2.8. Exploiting loopholes and/or errors: Any exploitation of a fault, loophole or error in our software or software provided by third parties covered by these T&Cs.

8.2.9. Masking of IP address or using a VPN: Any attempt to deliberately withhold information regarding an IP address, including through the use of a virtual private network (VPN).

8.2.10. Contradictory Bets: Evidence of a series of bets placed by a customer or group of customers within the same betting market with the final goal of achieving profits regardless of the final outcomes of the bets placed.

8.3. If we suspect that You have carried out or have otherwise been involved in any of the prohibited activities set out in this Section 8, then the remedies set out in Section 9 will be available to us.

8.4. The following individuals are not eligible to play games on a tonybet.ca:

8.4.1. An individual under 19 years of age;

8.4.2. Every individual who advises the Operator that the individual is participating in a self-exclusion process that applies to the site;

8.4.3. An individual who is known by the Operator to have been restricted from accessing the gaming site as a condition of a court order;

8.4.4. Individuals who the Operator has reason to believe have been excluded from the site;

8.4.5. Officers, members of the board of directors or partners of the Operator;

8.4.6. Executives or staff of a trade union who represent or negotiate on behalf of employees, employed at the site;

8.4.7. Employees of registered suppliers who maintain or repair gaming equipment at the site;

8.4.8. Members or employees of AGCO;

8.4.9. Officers, members of the board of directors, or employees of OLG or iGaming Ontario.

9.1. Suspension and termination of Accounts. We may immediately suspend or terminate Your Account if we reasonably consider that You have breached any of these T&Cs.

9.2. We may, in particular, suspend or terminate Your Account if:

9.2.1. We reasonably suspect that You have engaged in any cheating, colluding or other fraudulent or illegal activity in respect of the services, Your Account and/or the Games and/or have carried out or been involved with any of the prohibited activities set out in Section 8; and/or

9.2.2. You have provided any false or misleading information.

9.2.3. AGCO requires account termination.

9.3. If we terminate Your Account for any of the reasons set out in Sections 9.1 or 9.2 above, we will notify You by email and will be entitled to withhold any balance on the Account (including any winnings) to the extent required to compensate us for any losses caused by Your breach of these T&Cs or any other act or omission giving rise to our right to terminate Your Account.

9.4. We may also close Your Account for any reason by giving You notice by email of such closure.

9.5. We reserve the right to refuse the whole or part of the transaction requested by you, or to limit the amount of wagers that You may place through Your Account or establish other limits at any time in our sole discretion.

9.6. We may cancel any wager placed and/or withhold the amount staked and/or withhold any winnings in respect of any wager if we reasonably suspect that You have engaged in any of the activities described in Section 8.

9.7. The Company has no obligation to maintain account names or passwords. If you misplace, forget or lose your account name or password because of anything other than the Company's negligence, the Company shall not be liable.

9.8. We may restrict the availability of promotion to any person. Any such restriction will not impact players who have already started wagering under a promotion.

9.9. We reserve the right to conduct a gameplay review from time to time. If, upon such a review, it appears that the Customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such Customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the Customer account.

9.10. The Company retains the right to withhold, deny, or cancel payments or certain sums of winnings if there are suspicions that you are abusing the bonuses, promotions, or rules of any game.

9.11. The Website retains the right to suspend your access to the Website or to block Your account without prior notice in the event that You are suspected of breaking any section of these Conditions or of participating in a fraudulent, illegal, or improper activity, in that case, the Website does not accept any responsibility for returning or compensating the funds that remain in Your gaming balance.

9.12. Report and Notifications. We may make a report to any relevant authorities regarding Your behavior in respect of any of the gambling services we offer. Please note that persons knowingly in breach of these T&Cs may be subject to criminal proceedings.

9.13. In the case of active event manipulation being confirmed as having taken place on any event or series of events by the IIMs, the Company holds the right, in its absolute discretion, to suspend any bets placed on such events.

10.1. If You have a complaint, You can e-mail customer support at [email protected] or use the chat widget available on the Website.

10.2. A complaint shall be deemed to have been submitted in a valid manner when it contains clear information regarding the Customers' identity. In order to sufficiently identify the Customer submitting the complaint as the legitimate account holder, You shall include:

10.2.1. Account username;

10.2.2. Full name as registered on the account;

10.2.3. Mobile number;

10.2.4. Email the complaint from the registered email address;

10.2.5. Email subject to contain ‘COMPLAINT: (reason)’;

10.2.6. A detailed summary/explanation of the complaint;

10.2.7. Specific dates and times associated with the complaint.

10.3. If the Customer has not provided enough information for us to handle the complaint, we will reach out to the Player and request additional information.

10.4. We do not accept complaints to be raised on social media. Customers raising complaints via social media are referred to our formal complaint procedure.

10.5. Complaints will be handled in the English language.

10.6. The Company will only accept a complaint if received within 3 months from the date of the incident. We encourage our customers to raise any complaints as soon as possible to facilitate complaints handling.

10.7. The Operator will use their best efforts to resolve a reported matter promptly. The Company endeavors to handle complaints within 10 days from when they are received. However, for cases with game rounds or payment transactions involved, it may take a few more days to carry out the investigation. For more complicated cases in which we need to consult different departments, the reply may take a few weeks. In any case, it will not take more than 90 days.

10.8. We have two internal stages of complaints handling. If You are not satisfied with the outcome of the complaint at the first stage in the complaint process You may dispute it. The dispute should be escalated to the Head of Customer Service. The Head of Customer Service may change the suggested solution or maintain the solution already given. If the Head of Customer Service maintains the solution already given, they should issue a deadlock letter to the player.

10.9. If the Player does not agree with the response received in the deadlock letter, they may lodge a complaint against the Operator with iGO. 

10.10. Subject to the Customer Care and Dispute Resolution (“CCDR”) Program of iGaming Ontario, the Operator irrevocably attorns to the exclusive jurisdiction of the courts of the Province of Ontario. The CCDR Program will not apply to complaints that relate to the interpretation or application of applicable law or the actions or inactions of any governmental authority.

10.11. All Player Disputes shall be adjudicated in accordance with Ontario law.

10.12. The Operator strives to ensure the full protection of all its clients and their bets; however, there are certain events that are beyond our control. If for any reason, the customer is disconnected from the game server, the Operator cannot be held liable for any losses that may result from this disconnection. The Operator will undertake the best endeavors in ensuring that the balance of the customer’s account is recorded on the server and is not affected by the disconnection in any way. If a line has been disconnected or become unresponsive, when the customer logs on the balance of credits recorded on the server after the last bet was completed, is displayed. By placing any further wagers, the customer accepts the results of any previous wager. As such, at the Operator’s discretion, the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If the customer feels the result of any of the games is unfair or incorrect, they should contact customer support immediately and report the discrepancy providing a detailed description of the bet or round affected.

10.13. Our Support team is available for you any time 24/7 at [email protected]

10.14. In case you are aware of any collusion, cheating or fraudulence activity and wish to report it. Please, contact customer support via Live Chat or E-mail.

11.1. When You contact Us, You will not make statements which:

11.1.1. Are sexually explicit or grossly offensive;

11.1.2. Use derogatory terms and/or incite hatred;

11.1.3. Are abusive, defamatory or otherwise harasses, threatens or causes distress or inconvenience to our support agents or other players.

11.2. We are obliged to record or keep copies of all communications that You have with our support agents for 7 years.

11.3. We may provide You with a chat facility to talk to other players. When contacting each other, You shall not make statements or transmit content which:

11.3.1. Is sexually explicit or grossly offensive;

11.3.2. Uses derogatory terms and/or incites hatred;

11.3.3. Encourages or facilitates any illegal activities;

11.3.4. Harasses, threatens or causes distress or inconvenience to other players;

11.3.5. Influences other player’s actions through intimidation or abuse;

11.3.6. Disrupts the normal flow of dialogue, makes statements that are abusive, defamatory, harassing or insulting to users of the website;

11.3.7. Advertises, promotes or otherwise relates to any other online entities including forums;

11.3.8. Is about the Website, or any other Internet site(s) connected to the Website and is untrue and/or malicious and/or damaging to the Website.

11.4. You will not collude in any way through the chat rooms.

11.5. Any suspicious chats may be reported to government institutions. Be careful what You post.

11.6. We review all chats and keep a log and record of all statements. Your use of the chat facility should be for recreational and socializing purposes only.

11.7. If You breach any of the provisions relating to the chat facility, we may remove the chat room or immediately close Your account. If we do, we shall refund any funds which may be in Your account over and above any amount which may be owed to us (if any).

11.8. We will not be liable if damage arises out of such chat functionality. You agree to compensate us against any damage arising out of Your illegal, unlawful or inappropriate conduct or arise out of violation of these chat rules.

11.9. If you are aware of any malfunction of the game, you can report this to customer support via chat or email [email protected]. In cases of customers using malfunction to gain an advantage in play, Tonybet reserves the right to subtract gained winnings from these actions.

12.1. The Operator is the owner or authorized user or licensee of all the intellectual property rights in the Website and its content including, without limitation, any copyright, patent, registered design, trademarks, service marks, source codes, specifications, templates, graphics, logos, or any rights subsisting in the Ontario, Canada or elsewhere in respect of the content, databases, formats, interfaces, programming, the offering of services to other customers, software or any application for any of the foregoing and any modification, improvements, developments and enhancements thereof. Except as otherwise expressly provided in these Rules, the Operator does not grant any express or implied right to the customer in any intellectual property rights or secret information held on Operator’s servers.

12.2. The Operator reserves the right to amend these Rules at any time. Any such amendment will be binding and effective immediately on posting of notification of such changes on the Website, however, any substantial amendment to these Rules shall be notified in advance by the Operator to the customer before coming into effect.

12.2.1 Tonybet may, at any time, make any amendments to the T&Cs of any bonus offer or promotion to correct typographical errors or to improve on clarity or customer experience and may cancel any offer or promotion for legal or regulatory reasons.

12.3. If any provision of these Rules is held to be invalid, void or unenforceable by reason of any law, rule, administrative order or judicial decision, that determination shall not affect the validity of the remaining provisions of the Rules.

12.4. Notices and other communications delivered or mailed to the postal address or to the electronic mail address provided by the customer shall, until the Operator has received notice in writing of any different address, be deemed to have been personally delivered once sent whether received or not.

12.5. These T&Cs will be governed and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.